IT Support Engineer

As an IT Support Engineer, you’ll need to have excellent customer service, troubleshooting, and communication skills, as well as the ability to talk tech with clients at all levels.

The ideal candidate is passionate about learning new technologies and has the ability to work independently and self-motivate in a professional but fun environment. Remaining cool under pressure is essential.

The position is currently remote but you must be located in the WA. Once the office is reopened you will need to offer in person support, along with Slack and by email. We are primarily a remote company so being able to work with remote staff is essential.


  • Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux.
  • DA/V Support using Zoom, in house and remote
  • DUser account management such as onboarding / offboarding staff members, modifying access permissions, and user credential management
  • DHardware and Software Inventory Control and Purchasing
  • DManaging user software such as backups
  • DCreating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles.

Essential Skills:

  • Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you’re saying!)
  • Good working knowledge of Google Suite, Slack, GitHub. Zendesk experience is preferred.
  • Deep knowledge of operating systems such as Mac OS, Windows, and Linux
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Senior IT Specialist

You will have experience with IT Workplace technologies especially in the area of Audio Video for supporting events. You will be the primary department member supporting events for the Americas region. Along with AV support in this role, you’ll be responsible for executive support along with supporting other projects and rollouts.
In your new role, you will:

  • Execute 2 nd level IT Infrastructure support
    Drive and deliver meeting rooms projects for the Americas region
    Deliver special support for WebEx and all-hands meetings
    Lead technical expert supporting the executive workplace environment

You are best equipped for this task if you have:

  • Have Bachelor in Computer Science / Information Technology / equivalent experience
  • Expertise in Audio Video technologies
  • Expertise in Audio Video technologies
  • Expertise in computers hardware and operating systems.
  • A team player with soft skills will be preferred
  • Experience with mobile device technologies

TRINIX cares about our employees’ health and well-being, and we are dedicated to offering a competitive, comprehensive, and valuable benefits package for you and your dependents. Our benefits range from medical, Rx, dental, vision, and an employee assistance program. We offer ancillary benefits, such as flexible spending accounts, commuter transit, disability insurance, supplemental life insurance, and legal and identity theft benefits. We believe it is very important for our employees to save now for their future and offer a robust match to contribute to your savings.

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IT Support Technician I/II

Welcome to our IT Support Technician I/II job listing. If you’re passionate about providing top-notch IT support and resolving technical issues, you’re in the right place. Join our team and, as a result, play a crucial role in ensuring seamless operations through expert IT assistance.

The selected candidate will resolve technical problems, provide excellent customer service, and innovate more efficient use of IT resources in a healthcare setting. In this role, you will be responsible for troubleshooting and providing resolutions to desktop communication problems and remote system connections. Additionally, you will handle troubleshooting software and equipment errors. Moreover, you will coach users in correcting reported problems.

Competitive candidates, on the other hand, will possess IT helpdesk or IT service desk experience in a large enterprise environment. Furthermore, they should have IT work experience in a healthcare setting. Experience using EPIC and ServiceNow software is highly valued. Additionally, customer service experience is essential.

Please note that this position requires a rotating shift, encompassing day, swing, graveyard, nights, weekends, and holidays. During the training period, this position will require the candidate to work in person, on-site at the office.

The IT User Support Technician II, consequently, is the journey-level classification in the IT User Support Technician series. They report to a supervisory or manager level position. Incumbents perform the full range of duties requiring a greater technical knowledge. They require little supervision or guidance. The primary objective of this classification series is to troubleshoot technical problems and provide solutions to users.

The Department will fill the position at a level based on candidate qualifications, at their discretion. Join us in making a meaningful impact on healthcare IT support. At the same time, advance your career in an innovative and dynamic environment.

Be part of our team, and together, let’s revolutionize healthcare IT support.

IT Support

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