IT Support Engineer

As an IT Support Engineer, you’ll need to have excellent customer service, troubleshooting, and communication skills, as well as the ability to talk tech with clients at all levels.

The ideal candidate is passionate about learning new technologies and has the ability to work independently and self-motivate in a professional but fun environment. Remaining cool under pressure is essential.

The position is currently remote but you must be located in the WA. Once the office is reopened you will need to offer in person support, along with Slack and by email. We are primarily a remote company so being able to work with remote staff is essential.

Responsibilities:

  • Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux.
  • DA/V Support using Zoom, in house and remote
  • DUser account management such as onboarding / offboarding staff members, modifying access permissions, and user credential management
  • DHardware and Software Inventory Control and Purchasing
  • DManaging user software such as backups
  • DCreating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles.

Essential Skills:

  • Excellent customer service and communication skills, and the ability to talk tech with our staff at all levels (and ensure they understand what you’re saying!)
  • Good working knowledge of Google Suite, Slack, GitHub. Zendesk experience is preferred.
  • Deep knowledge of operating systems such as Mac OS, Windows, and Linux
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Senior IT Specialist

You will have experience with IT Workplace technologies especially in the area of Audio Video for supporting events. You will be the primary department member supporting events for the Americas region. Along with AV support in this role, you’ll be responsible for executive support along with supporting other projects and rollouts.
In your new role, you will:

  • Execute 2 nd level IT Infrastructure support
    Drive and deliver meeting rooms projects for the Americas region
    Deliver special support for WebEx and all-hands meetings
    Lead technical expert supporting the executive workplace environment

You are best equipped for this task if you have:

  • Have Bachelor in Computer Science / Information Technology / equivalent experience
  • Expertise in Audio Video technologies
  • Expertise in Audio Video technologies
  • Expertise in computers hardware and operating systems.
  • A team player with soft skills will be preferred
  • Experience with mobile device technologies

TRINIX cares about our employees’ health and well-being, and we are dedicated to offering a competitive, comprehensive, and valuable benefits package for you and your dependents. Our benefits range from medical, Rx, dental, vision, and an employee assistance program. We offer ancillary benefits, such as flexible spending accounts, commuter transit, disability insurance, supplemental life insurance, and legal and identity theft benefits. We believe it is very important for our employees to save now for their future and offer a robust match to contribute to your savings.

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IT User Support Technician I/II

The selected candidate will be tasked with resolving technical problems, providing excellent customer service, and innovating more efficient use of IT resources in a healthcare setting. The incumbent candidate will be troubleshooting and providing resolutions to desktop communication problems and remote system connections, as well as troubleshooting software, equipment errors, and coaching users in correcting reported problems. Competitive candidates will possess IT helpdesk or IT service desk experience in a large enterprise environment, IT work experience in a healthcare setting, experience using EPIC and ServiceNow software, and customer service experience.

This position requires a rotating shift (day, swing and graveyard), including nights, weekends and holidays. During the training period, this position will require in-person, on-site work at the office.

The IT User Support Technician II is the journey level classification in the IT User Support Technician series and reports to a supervisory or manager level position. Incumbents perform the full range of duties requiring a greater technical knowledge with little supervision or guidance. The main objective of this classification series is to troubleshoot technical problems and provide solutions to users.

The level at which the position will be filled is at the Department’s discretion and is based on candidate qualifications.

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